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Best Western Plus The Charles Hotel

★★★·8.4/ 10Recommended
BBest Western Plus·Best Western Rewards·Hotels
Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorAll 43 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Best Western Plus The Charles Hotel. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Visitors can take advantage of complimentary parking directly at the hotel. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Best Western Plus The Charles Hotel is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and instant tea at your disposal. Understanding the significance of bathroom amenities in enhancing guest contentment, the hotel offers a hair dryer within certain chosen rooms. Begin your holiday on a high note. At Best Western Plus The Charles Hotel, your mornings are greeted with a delightful, free breakfast. Indulge in the numerous pursuits available at Best Western Plus The Charles Hotel. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 90 guest reviews · multi-source · as of 2026-07-19

Guests consistently praise the complimentary breakfast, convenient location, and generally friendly staff. Rooms are often clean and comfortable. However, frequent complaints highlight aging facilities, plumbing and AC issues, occasional cleaning lapses, and inconsistent front desk service. Overall, the stay is solid but needs better maintenance.

Dimension scores · cross-source

Service8.2
Facilities8.2
Cleanliness8.2
Surroundings8.2

KEYSuitable for travelers prioritizing breakfast, location, and value. Check plumbing, AC, and cleanliness upon arrival; those sensitive to older facilities should manage expectations.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient?
Located in St. Charles' historic district near Ameristar Casino and St. Louis International Airport. It holds a 7.6 average from 90 reviews with a 99% recommendation rate.
diningIs breakfast free and how is the quality?
Complimentary hot breakfast is served daily. Among 90 reviews, guests consistently praise its variety and taste as a top highlight.
familyIs this hotel suitable for families with children?
Children are welcome, and the hotel features a heated indoor pool plus an on-site game room. Non-smoking rooms are available for family comfort.
roomHow are the rooms overall? Anything to watch out for?
Rooms are generally clean and comfortable, scoring 8.2 for cleanliness. However, some guests note aging facilities, AC noise, or low bathroom water pressure.
serviceHow is the staff service and professionalism?
Service scores 8.2, with most guests appreciating the friendly staff. Front desk responsiveness can vary, so follow up promptly if needed.
memberWhat perks do Best Western Rewards members get?
Official perks include bonus points and welcome amenities for eligible tiers. Early check-in and late checkout may apply for Diamond, Gold, or Platinum members, subject to availability.
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