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Empress Premier Hotel

★★★★★·9.4/ 10Excellent
·Hotels
Fitness facilitiesFull-service spa24-hour front deskLuggage storageSaunaTerraceAll 33 facilities +
Review
04

Guest scores & sentiment

From 132 guest reviews · multi-source · as of 2026-07-19

Guests overwhelmingly praise the exceptional, attentive service, frequent welcome gifts and upgrades, spacious clean rooms, and excellent breakfast variety. The location is convenient yet peaceful. A minority noted outdated decor, limited evening bar availability, occasional communication gaps, or mixed food value, but overall satisfaction remains extremely high.

Dimension scores · cross-source

Cleanliness9.2
Service9.0
Value9.0
Surroundings8.8
Facilities8.6
Location8.0
PraisedExceptional and warm service · Spacious and clean rooms · Abundant welcome gifts · Extensive breakfast variety
ComplaintsPool water too cold · Poor views in some rooms · Minor maintenance issues · Inconsistent breakfast quality & variety

KEYIdeal for travelers seeking premium service and comfort. Verify dining arrangements in advance; those sensitive to decor style or eco-packaging should note minor variations.

FAQ · grounded in hotel data & reviews

serviceHow is the service level and welcome amenity?
With a 9.0 service score from 132 reviews, guests praise the attentive staff, frequent welcome gifts, and complimentary room upgrades.
diningIs the breakfast selection diverse and high quality?
The buffet breakfast is highly rated for its variety and quality, though it incurs an additional charge.
roomWhat are the room facilities and cleanliness like?
Rooms are spacious and clean (9.2 cleanliness) with deep soaking tubs and free WiFi. Some note outdated decor or pipe noise.
locationIs the location convenient? What is the surrounding environment like?
Location is convenient and peaceful (score 8.0). However, some couples noted poor views (e.g., cemetery) from certain rooms.
facilityWhat leisure and fitness facilities are available?
Features include a full-service spa, sauna, steam room, outdoor pool, and fitness center. Pool water temperature can be cool.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 14:00 and check-out at 12:00. Pets are not allowed, and children are not permitted based on policy data.
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