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Shangri-la Surabaya

★★★★★·9.1/ 10Excellent
SShangri-La·Shangri-La Circle·Hotels
1995 opened · 2018 renovated· 380 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableClubhouseNightclubFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyAll 93 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Shangri-La Surabaya. Maintain seamless communication using the complimentary Wi-Fi at hotel. Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Discovering Surabaya becomes even more accessible through the taxi, car hire and shuttle amenities provided at the hotel. For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Shangri-La Surabaya with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal. For visitors wishing to smoke, designated smoking zones can be found. At Shangri-La Surabaya, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and blackout curtains for your convenience. A few accommodations within Shangri-La Surabaya offer unique design elements such as a separate living room. Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms within the hotel, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Shangri-La Surabaya. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. At Shangri-La Surabaya, guests with diverse dietary needs are accommodated by offering an array of cuisine options, including kosher and halal. Create unforgettable moments with your fellow voyagers just steps away, at hotel's bar and nightclub, for a delightful evening together. At the hotel, discerning guests can also enjoy on-site culinary facilities like BBQ facilities tailored to their preferences. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, hot tub, salon, steam room, spa and sauna on your final days. Be sure to drop by the pool at hotel at least once during your stay. At Shangri-La Surabaya, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests highly praise the exceptional, personalized service, especially the Horizon Club team. Facilities are spacious and family-friendly. Minor complaints include dated aesthetics, gym AC issues, noise insulation, and isolated hygiene incidents.

Dimension scores · cross-source

Surroundings9.4
Facilities9.2
Cleanliness9.2
Service9.1
Location8.9
Rooms8.5
Value8.4
PraisedExceptional and warm staff service · Rich and delicious dining options · Outstanding Horizon Club experience · Spacious, clean, and comfortable rooms
ComplaintsGym equipment outdated and hot · Food quality needs improvement in some restaurants · Noise issues at reception area · Average soundproofing in rooms

KEYIdeal for families and service-focused travelers. Check room specifics for noise sensitivity and note potential wear in gym facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Ideally located near attractions and malls with a 9.0 location score. Complimentary shuttle services are available for seamless shopping access.
diningAre there rich breakfast and dining options?
Highly praised for rich breakfast and dining options. Guests appreciate the on-site restaurant, room service, and outstanding Horizon Club dining experience.
familyIs this hotel suitable for families with children?
Yes, it is family-friendly. It welcomes children and offers excellent facilities like outdoor play equipment and a shallow-end pool, highly rated by family travelers.
businessWhat conveniences are available for business travelers?
Business travelers rate the service 9.1 and value the spacious rooms and dining. The hotel offers express check-in/out, fax/photocopying, and a tour desk, with 79 business guests praising the comfort and service.
coupleAre there special experiences or notes for couples?
Couples praise personalized service like anniversary setups and the Horizon Lounge. However, note that security checks may be distant, and checkout efficiency can occasionally vary.
roomHow are the room facilities and cleanliness?
Rooms are spacious, clean, and comfortable with a 9.4 cleanliness score. All air-conditioned rooms feature modern amenities and elegant decor, adhering to strict disinfection standards.
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