Shangri-la Surabaya
Experience an abundance of unparalleled facilities and features at Shangri-La Surabaya. Maintain seamless communication using the complimentary Wi-Fi at hotel. Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Discovering Surabaya becomes even more accessible through the taxi, car hire and shuttle amenities provided at the hotel. For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Shangri-La Surabaya with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal. For visitors wishing to smoke, designated smoking zones can be found. At Shangri-La Surabaya, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and blackout curtains for your convenience. A few accommodations within Shangri-La Surabaya offer unique design elements such as a separate living room. Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms within the hotel, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Shangri-La Surabaya. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. At Shangri-La Surabaya, guests with diverse dietary needs are accommodated by offering an array of cuisine options, including kosher and halal. Create unforgettable moments with your fellow voyagers just steps away, at hotel's bar and nightclub, for a delightful evening together. At the hotel, discerning guests can also enjoy on-site culinary facilities like BBQ facilities tailored to their preferences. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, hot tub, salon, steam room, spa and sauna on your final days. Be sure to drop by the pool at hotel at least once during your stay. At Shangri-La Surabaya, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.
Guest scores & sentiment
From 205 guest reviews · multi-source · as of 2026-07-12
Guests highly praise the exceptional, personalized service, especially the Horizon Club team. Facilities are spacious and family-friendly. Minor complaints include dated aesthetics, gym AC issues, noise insulation, and isolated hygiene incidents.
Dimension scores · cross-source
KEYIdeal for families and service-focused travelers. Check room specifics for noise sensitivity and note potential wear in gym facilities.
FAQ · grounded in hotel data & reviews
Room types · 6
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Executive Suite
Offering much larger space and panoramic views of the city, this suite has a work station and a seating area with a sofa. It comes with air conditioning, a flat-screen cable TV, mini-bar and tea/coffee-making facilities. Private bathroom has a bath, a hairdryer, robes and free amenities. Guests enjoy executive lounge access.
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Executive King Room
Offering larger space and panoramic views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.
Rates / book on FlyerTrip →Horizon Executive King Room
Located in higher floor with panoramic city view, this room offers larger space. It features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails.
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Deluxe King Room
Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.
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Deluxe Twin Room
Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.
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Horizon Deluxe King Room
Located in higher floor with city view, this room features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails.
Rates / book on FlyerTrip →Facilities · 93
All facilities & services listed by the hotel (aggregated across sources).
Nearby & map
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.