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Congress Plaza Hotel

★★★·8.3/ 10Recommended
·Hotels
1893 opened · 2008 renovated· 871 rooms· Check-in 03:00 PM / out 12:00 PM
Express check-outMeeting roomsFitness facilities24-hour front deskLuggage storageExpress check-in/check-outAll 42 facilities +
Review
Official

Congress Plaza Hotel provides flawless service and all the necessary facilities for visitors. Remain linked during your visit by utilizing the complimentary internet access available. Experience the wonders of Chicago (IL) with ease by utilizing the services provided at taxi. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. For certain chosen rooms, guests can enjoy in-room amusement like television, in-room video streaming and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator and a coffee or tea maker. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Each morning at Congress Plaza Hotel, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Experience unparalleled comfort as groceries can be brought right to your room at Congress Plaza Hotel through their distinctive delivery assistance. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Treat and spoil yourself by taking a trip to salon. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 153 guest reviews · multi-source · as of 2026-07-18

Guests praise the prime location, spacious rooms, and helpful staff. Common complaints include outdated facilities, odors, maintenance issues, and uncontrolled HVAC. Reviews vary based on tolerance for historic charm versus modern comfort.

Dimension scores · cross-source

Surroundings8.0
Cleanliness7.8
Service7.2
Facilities6.8

KEYSuitable for those valuing location and history. Manage expectations regarding facility age and confirm room condition upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
The hotel is located in downtown Chicago, steps from Roosevelt University and Fine Arts Building, with easy walking access to Grant Park and Millennium Park.
diningWhat dining options are available, and how is breakfast charged?
Guests can dine at Tavern Tap, two bars/lounges, or a coffee shop, with room service available. Breakfast is available at an additional charge.
policyWhat are the check-in/out times, and are pets or children allowed?
Check-in is at 15:00 and check-out at 12:00. Please note that this property does not allow children or pets.
roomHow are the room facilities and comfort? Is there AC control?
Rooms are generally spacious, though some guests note outdated fixtures and limited HVAC control. Free WiFi and wired internet are provided.
serviceHow is the service level? Are staff responsive?
The service dimension scores 7.2. Guests highly praise helpful staff for assisting with early check-ins and lost items, supported by 24-hour multilingual front desk service.
pros_consWhat are the main pros and cons of this hotel?
Pros include prime location, spacious rooms, and rich historical atmosphere. Cons involve occasional odors, outdated facilities, and frequent maintenance issues.
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