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Holiday Inn Mutare by IHG

★★★★·8.4/ 10Recommended
IIHG Hotels & Resorts·IHG One Rewards·Hotels
2017-07-01 opened· 96 rooms· Check-in 02:00 PM / out 11:00 AM
Meeting roomsFull-service spa24-hour front deskGardenLuggage storageTerraceAll 28 facilities +
Review
Official

Welcome to the Holiday Inn Mutare, Zimbabwe's gateway to the east and the Indian Ocean. We're delighted you've chosen to stay with us and extend a warm welcome. The hotel offers comfortable rooms, a sauna, and a fitness center, along with breakfast service to start your day right. We're a short drive from the city center and close to spectacular attractions, including Mount Inyangani, Hot Springs Resort, the Bvumba Mountains, and the Botanical Gardens. Need assistance? Contact us at reservations@holidayinnmutare. co. zw, call us at 02020 64431, or dial '9' from your room.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 153 guest reviews · multi-source · as of 2026-07-18

Guests praise friendly staff, clean rooms, and central location, with recent renovations improving the stay. Common complaints include poor soundproofing, aging facilities (AC, showers), high food prices, and booking communication issues.

Dimension scores · cross-source

Cleanliness8.8
Location8.8
Service8.4
Surroundings8.4
Facilities8.2
Value8.0
PraisedCentral location · Friendly staff · Clean and comfortable rooms · Adequate conference facilities
ComplaintsOutdated room facilities · Firm mattresses · Noisy and slow elevators · Limited breakfast options

KEYSuitable for business travelers valuing service. Book direct to avoid price discrepancies; light sleepers should avoid weekends due to noise.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and is it convenient for transport?
Located centrally with an 8.8 score, guests praise its convenience for accessing Mutare's key attractions.
serviceWhat is the staff attitude like?
Staff are praised for being friendly and attentive, reflected in a high service dimension score of 8.4.
roomAre the rooms clean and comfortable? Any notes?
Rooms are clean (8.8 score) and recently renovated, but some may have aging facilities and poor soundproofing against street noise.
businessIs it suitable for business travel? How are meeting facilities?
Highly rated by business travelers for location and cleanliness. It has meeting rooms and a business center, though some note slow, noisy elevators.
diningWhat dining options are available and how is the price?
Offers Hotspring Restaurant, 24-hour room service, and bars. Breakfast costs extra; some guests find prices high and options limited.
memberWhat perks do IHG One Rewards members get?
Diamond members get bonus points, free breakfast, welcome amenities, and possible upgrades/late checkout. Gold/Platinum/Silver get bonus points and possible late checkout.
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