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NORTHSTAR Loft

★★★·8.8/ 10Recommended
·Apartments
📍Azumi 4306-4 · Matsumoto ↗
📞+81263931688
Offsite parking discounted rates availableElectric bicycle charging stationFamily roomsParkingSki storageBoard games/puzzlesAll 50 facilities +
Review
Official

Located in Matsumoto, NORTHSTAR Alpine Lodge is just steps from Norikura Plateau and 14 minutes by foot from Mt. Norikura Snow Resort. This ski lodge is 14. 9 mi (24 km) from Taisho Pond and 20. 8 mi (33. 5 km) from Hirayu Onsen. Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services. Additional amenities at this lodge include ski storage, a television in a common area, and a picnic area. The complimentary ski shuttle makes getting to the slopes a breeze. Featured amenities include luggage storage, laundry facilities, and refrigerator in a common area. Free self parking is available onsite. Grab a bite from the snack bar/deli serving guests of NORTHSTAR Alpine Lodge. Continental breakfasts are available daily from 8:00 AM to 9:00 AM for a fee. Make yourself at home in one of the 10 guestrooms. Bathrooms have complimentary toiletries and slippers.

04

Guest scores & sentiment

From 79 guest reviews · multi-source · as of 2026-07-20

Guests praised the scenic location, spacious apartments, and friendly staff, ideal for families and hikers. Common complaints included remote location limiting public transport, poor soundproofing, dated facilities, and inconsistent bed comfort.

Dimension scores · cross-source

Cleanliness9.3
Rooms9.2
Facilities9.2
Location9.0
Surroundings9.0
Value8.8
Service8.8
Wi-Fi7.5
＋ PraisedSpacious and well-equipped · Great outdoor play and nature · Friendly and helpful staff · Convenient for hiking exploration
－ ComplaintsPoor soundproofing · Remote location, hard to reach · Limited shopping nearby · Some facilities feel dated

KEYBest for self-driving families. Bring groceries. Avoid if sensitive to noise or public transit.

FAQ · grounded in hotel data & reviews

locationIs the hotel remote? Is public transport convenient?＋
The property is near Norikura Ski Resort and Zengoro Falls, scoring 9.0 for environment. However, guests note the remote setting limits public transport, so self-driving or pre-planned transfers are highly recommended.
familyIs it suitable for families with children? What kid-friendly facilities are available?＋
Highly suitable. 50 family guests praised the stay; the property offers kids' outdoor play equipment, board games, and family rooms. Apartments include separate kitchens and washing machines for convenient self-catering.
roomAre the rooms spacious? How is the soundproofing and bed comfort?＋
Apartments are spacious with a room score of 9.2 and cleanliness at 9.3. However, some guests note thin soundproofing, inconsistent bed comfort, and split bathroom layouts, so request a quiet room in advance if needed.
diningDoes the hotel provide breakfast or dining options? Is it convenient to eat nearby?＋
Tea and coffee sets are provided upon arrival, and apartments feature separate kitchens for self-catering. Due to the remote location and limited nearby dining, guests recommend bringing your own groceries.
policyWhat are the check-in and checkout times? Are pets allowed?＋
Check-in is at 15:00 and checkout at 10:00. Children are welcome, but pets are not allowed. Contactless check-in/out and cashless payment are available.
serviceHow is the hotel service? Is there a concierge or front desk?＋
Service scores 8.8 with a 99% recommendation rate across 79 reviews. Guests praise the friendly, helpful staff, who also offer concierge services, ski equipment rentals, and lessons.
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