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Surfeel Hotel Wakkanai

★★★★·9.1/ 10Excellent
·Ryokans
143 rooms· Check-in 01:00 PM / out 11:00 AM
Offsite parking discounted rates availableAir conditioningLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 23 facilities +
Review
Official

Surfeel Hotel Wakkanai provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception assistance, including luggage storage, to ensure guest satisfaction. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of dry cleaning service located on the premises. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Within specific rooms, a refrigerator, a coffee or tea maker, bottled water and instant coffee is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Surfeel Hotel Wakkanai as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day and night, guests can enjoy light refreshments with the hotel offering vending machines.

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Guest scores & sentiment

From 855 guest reviews · multi-source · as of 2026-07-03

Guests praise the prime location near the station/ferry, spacious clean rooms, sea views, and breakfast. Common complaints include dated facilities, poor AC cooling/stuffy rooms due to sealed windows, limited dining options, and smoke odor issues.

Dimension scores · cross-source

Surroundings9.6
Cleanliness9.4
Location9.0
Facilities8.8
Service8.4
Value8.0
PraisedPrime location · Spacious and clean rooms · Good sea views · Convenient airport bus
ComplaintsOverpriced · Mediocre breakfast · Occasional poor service · Slightly dated facilities

KEYIdeal for transit/island travelers. Book non-smoking rooms carefully; AC may be insufficient in summer.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located near transport hubs?
Yes, it is a 3-minute walk from JR Wakkanai Station and near the ferry terminal. The environment score is 9.6, praised for its prime location.
roomAre the rooms spacious with sea views?
Rooms are spacious with large windows and fridges. Many guests enjoy beautiful sea views, and cleanliness scores 9.4, though some windows do not open.
diningHow is the breakfast and what dining options are there?
Breakfast is rich and delicious with high praise. On-site options include Marine, an-non, and Hamanasu for Western, Japanese, and Teppanyaki cuisines.
pros_consWhat are the main pros and cons of this hotel?
Pros: Excellent location, spacious rooms, sea views, good breakfast, friendly staff. Cons: Dated facilities, poor AC cooling/stuffy rooms, and occasional smoke odor issues.
policyWhat are the check-in/out times and are pets allowed?
Check-in is at 13:00 and check-out at 11:00. Pets are not allowed, but children are welcome. Luggage storage and safety deposit boxes are available.
serviceWhat additional services does the hotel offer?
Services include concierge, currency exchange, massages, free WiFi, and wired internet. Elevators and disabled facilities are available, with housekeeping on request.
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