Fairmont The Norfolk
At Fairmont The Norfolk, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Discover the wonders of Nairobi with ease by utilizing the services provided by taxi, car hire and shuttle. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Fairmont The Norfolk. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Fairmont The Norfolk. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. A delightful breakfast is the perfect way to begin your day, and at Fairmont The Norfolk, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Fairmont The Norfolk, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity. Conclude your days in complete tranquility by paying a visit to massage, salon, steam room, spa and sauna for ultimate relaxation. At Fairmont The Norfolk, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At Fairmont The Norfolk, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
Guest scores & sentiment
From 213 guest reviews · multi-source · as of 2026-07-12
Guests highly praise the warm, personalized service, excellent breakfast, and historic garden ambiance. Main complaints involve poor WiFi, outdated room facilities, hygiene issues like cockroaches, elevator breakdowns, and slow service response.
Dimension scores · cross-source
KEYIdeal for those valuing hospitality and ambiance. Caution advised for heavy internet users; verify room condition upon check-in.
FAQ · grounded in hotel data & reviews
Room types · 19
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Signature King Suite
This spacious suite comes with 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 1 bed.
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Junior Suite, 1 King Bed
<p><strong>1 King Bed</strong></p><p>850-sq-foot room with courtyard views </p><br/><p><b>Layout</b> - Bedroom, dining area, and sitting area</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - Flat-screen TV with satellite channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Accessibility</b> - High pile carpet in room</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, toothbrush and toothpaste not available</p><p>Smoking And Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
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Superior Suite, 1 Queen Bed
<p><strong>1 Queen Bed</strong></p><p>797-sq-foot room with courtyard views </p><br/><p><b>Layout</b> - Bedroom, dining area, and sitting area</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - Flat-screen TV with satellite channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Accessibility</b> - High pile carpet in room</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, toothbrush and toothpaste not available</p><p>Smoking And Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Rates / book on FlyerTrip →Deluxe Family Queen Room
Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned quadruple room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit has 3 beds.
Rates / book on FlyerTrip →Family Room
The spacious quadruple room offers air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The quadruple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.
Rates / book on FlyerTrip →Queen Suite
This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a mini-bar, as well as a tea and coffee maker. The unit offers 1 bed.
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Suite
The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. Featuring a terrace with an inner courtyard view, this suite also provides a mini-bar and a flat-screen TV with cable channels. The unit offers 1 bed.
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Deluxe Suite, 1 King Bed
<p><strong>1 King Bed</strong></p><p>431 sq feet </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - Flat-screen TV with satellite channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Accessibility</b> - High pile carpet in room</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, toothbrush and toothpaste not available</p><p>Smoking And Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
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Junior Queen Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
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Deluxe Courtyard King Room
This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the mini-bar in the unit. Guests can relax on the terrace that is furnished with outdoor furniture. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.
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Deluxe Courtyard Twin Room
Providing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 3 beds.
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Deluxe King Room
This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the mini-bar in the unit. The room enjoys garden views. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.
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Deluxe Room Twin Beds
The spacious triple room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 3 beds.
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Deluxe Room with King Bed
The spacious triple room offers air conditioning, a mini-bar, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 3 beds.
Rates / book on FlyerTrip →Fairmont Queen Room
This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the mini-bar in the unit. Guests can relax on the terrace that is furnished with outdoor furniture. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.
Rates / book on FlyerTrip →Fairmont Twin Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 2 beds.
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Facilities · 99
All facilities & services listed by the hotel (aggregated across sources).
Nearby & map
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.