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Hotel Urban Express

★★★·8.2/ 10Recommended
·Hotels
Check-in 02:00 PM / out 01:00 PM
No single-use plastic water bottlesNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesMeeting roomsFree breakfastAll 38 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Experience the wonders of Villahermosa with ease by utilizing the services provided at shuttle. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service and luggage storage provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Each morning at Olmeca Plaza Urban Express Hotel, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.

04

Guest scores & sentiment

From 567 guest reviews · multi-source · as of 2026-07-04

Guests praise the central location, comfortable beds, and cleanliness. However, complaints highlight poor breakfast quality and service, noisy AC units, unreliable hot water, TV issues, and unclear parking fees with inefficient valet service.

Dimension scores · cross-source

Service7.8
Cleanliness7.8
Surroundings7.8
Facilities7.6

KEYSuitable for travelers prioritizing location over luxury. Verify parking fees, expect basic breakfast, and inspect room facilities upon arrival.

FAQ · grounded in hotel data & reviews

locationIs this hotel conveniently located?
Yes, it is centrally located in Villahermosa. Guests consistently praise the excellent central position for easy city exploration.
diningHow is the breakfast? Is it included?
A free continental breakfast is served daily from 7:00 AM to 10:00 AM. However, guests frequently complain about poor quality, limited variety, and indifferent service.
roomWhat are the room facilities like? Any cautions?
Rooms feature AC, free WiFi, and digital TV with comfortable beds and good cleanliness. However, some guests report aging facilities, noisy AC, unreliable hot water, and TV issues.
serviceIs the service attitude good?
Service is mixed. While some staff are very helpful, others criticize the inefficient valet service and indifferent attitude during breakfast hours.
policyAre pets allowed? What about children?
Pets are allowed. However, children are not allowed (children_allowed: false). Please verify this before booking as it may impact family travel plans.
facilityDoes the hotel have parking? How much does it cost?
The hotel offers secured parking and valet service. However, parking fees are unclearly marked, and valet efficiency is criticized, so inquire about costs beforehand.
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