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Quay Apartments Clarence House

★★★★·8.5/ 10Recommended
·Apartments
Family roomsLift / ElevatorLuggage storageExpress check-in/check-outParkingConcierge serviceAll 22 facilities +
Review
Property information · Hotelbeds

Quay Apartments Newport offers comfortable accommodation in the heart of Newport. Each apartment features free Wi-Fi, a fully fitted kitchenette, a microwave, and a dishwasher. Enjoy easy access to transport links, with Newport Train Station just a 5-minute walk away. Friars Walk Shopping Centre is a short 10-minute stroll from the apartments, and Kingsway Shopping Centre is only 2 minutes further. Explore the historic Newport Castle, a mere 4-minute walk away, and discover a vibrant array of theatres, bars, and restaurants all within easy reach. Situated on the top floors, these apartments boast stunning views of Newport City Centre and the River Usk. Relax in the spacious lounge and dining area, furnished with comfortable sofas and a smart TV. King-size beds and double-glazed windows ensure a peaceful night's sleep.

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Guest scores & sentiment

From 87 guest reviews · multi-source · as of 2026-07-19

Guests praise the convenient location, spacious clean apartments, well-equipped kitchens, and friendly staff, highlighting good value. Common complaints include the building's office appearance, worn fixtures, non-opening windows causing ventilation issues, confusing parking access, and occasional odors or safety concerns.

Dimension scores · cross-source

Value10.0
Service8.9
Facilities8.2
Cleanliness8.2
Surroundings8.2
Location6.0
+ PraisedConvenient central location · Spacious and clean apartments · Well-equipped kitchen · Friendly and helpful staff
- ComplaintsAging fixtures and worn decor · Weak Wi-Fi and overnight disconnection · Ineffective AC and hot rooms · Missing basic kitchen supplies

KEYSuitable for travelers needing kitchens. Check parking directions in advance; avoid if sensitive to older fixtures or poor ventilation.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?+
Located in Newport near Cardiff University and Castle. While convenient, the environment score is low (6.0), so plan ahead.
roomAre rooms well-equipped? Good for cooking?+
Each apartment has a full kitchen, dishwasher, and microwave, ideal for self-catering. Spacious and clean with an 8.2 facility score.
pros_consWhat are the main guest reviews?+
Pros: Convenient location, spacious/clean rooms, friendly staff, excellent value (10.0). Cons: Windows don't open, worn fixtures, confusing parking.
policyWhat are the check-in and check-out times?+
Check-in is at 15:00 and check-out at 11:00. Express services and luggage storage are available for flexible scheduling.
familyIs this hotel suitable for families with children?+
Yes, children are allowed and family rooms are available. The spacious apartments with full kitchens suit families needing self-catering.
facilityDoes the hotel offer parking?+
Private parking is available for a surcharge. Guests report confusing directions, so contact the front desk for guidance.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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