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Katarino SPA Hotel

Name: Katarino SPA Hotel
Address: Katarino Area, Bansko, BG

★★★★★·9.2/ 10Excellent

·Hotels

📍Katarino Area · Bansko ↗

Check-in 03:00 PM / out 12:00 PM

Offsite parking discounted rates availableClubhouseElectric bicycle charging stationFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyAll 128 facilities +

Review

Guest scores & sentiment

From 214 guest reviews · multi-source · as of 2026-07-12

Guests praise the mountain views, spacious clean rooms, and excellent SPA. Food quality is generally high. Main complaints involve poor soundproofing, some maintenance issues like stained carpets, high drink prices, and limited English proficiency among staff.

Dimension scores · cross-source

Service10.0

Value9.0

Location9.0

Facilities8.4

Cleanliness8.4

Surroundings8.4

＋ PraisedHigh-quality healthy food · Excellent spa and pool facilities · Comfortable and clean rooms · Kids' club and activities

－ ComplaintsOutdoor pool hygiene issues · Rooms too warm · Extra charges for dinner/water · No indoor kids' pool

KEYIdeal for those seeking high-quality SPA and mountain views. Not recommended for noise-sensitive guests. Car rental is essential; be aware of facility wear and extra costs.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient?＋

Located in the mountains with stunning views (9.0). Offers free shuttle to gondola but is away from Bansko town center.

diningWhat are the dining options and quality?＋

Features Bulgarian cuisine and organic ingredients, highly rated (9.0). Offers bars, BBQ, and kid meals, though some find drink prices high.

spaHow are the spa facilities?＋

A major highlight with indoor/outdoor mineral pools, sauna, hammam, and massage. Guests rate spa facilities extremely highly.

roomHow is room comfort and soundproofing?＋

Rooms are spacious and clean (8.4) with high comfort after renovation. However, poor soundproofing is a common complaint, and some rooms can be hot in summer.

familyIs it suitable for families with children?＋

Child-friendly with kids' club, outdoor play areas, and children's pool. Offers kid meals. Some families note limited children's entertainment and no indoor kids' pool.

serviceHow is the service attitude and professionalism?＋

Service scores a perfect 10.0 with friendly staff. However, some international guests report limited English proficiency among employees.

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Room types · 6

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Two-Bedroom Villa

1 × Sofa bed83 ㎡up to 4

This villa's special features are the pool with a view and the fireplace. Featuring a private entrance, this villa is consisted of of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a hairdryer. The villa's kitchenette, which has an electric kettle, is available for cooking and storing food. This villa features soundproof walls, a mini-bar, a flat-screen TV with cable channels and a terrace. The unit offers 4 beds.

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Deluxe One-Bedroom Apartment

1 × Sofa bed45 ㎡up to 4

This apartment's standout feature is the pool with a view. Boasting a private entrance, this apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The apartment offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as a quiet street view. The unit has 3 beds.

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VIP Apartment

1 × Queen bed45 ㎡up to 2

This apartment provides a pool with a view. Featuring a private entrance, this apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. This apartment features soundproof walls, a mini-bar, a flat-screen TV with cable channels and a terrace. The unit offers 1 bed.

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Junior Suite

2 × Twin bed / 1 × Sofa bed40 ㎡up to 4

This suite's standout feature is the pool with a view. Featuring a private entrance, this suite also is consisted of of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as a quiet street view. The unit offers 3 beds.

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Deluxe Double or Twin Room with Balcony

2 × Twin bed / 1 × Futon Mat35 ㎡up to 3

This twin/double room's special feature is the pool with a view. The spacious twin/double room provides a private entrance, soundproof walls, a terrace with pool views as well as a private bathroom featuring a bath. The unit offers 2 beds and 1 futon.

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RoomLux Double or Twin Room

Lux Double or Twin Room

2 × Twin bed / 1 × Futon Mat27 ㎡up to 3

This twin/double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious twin/double room offers a private entrance, soundproof walls, a mini-bar, a seating area and a flat-screen TV with cable channels. The unit offers 2 beds and 1 futon.

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Facilities · 128

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableClubhouseElectric bicycle charging stationFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbySwimming poolFamily roomsBBQ facilitiesLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingSoundproof roomsFacilities for disabled guestsIroning serviceHot tub/JacuzziCar hireSaunaMassage servicesPacked lunchesParkingTerraceTable tennisSki storageDartsPrivate check-in/check-outShared lounge/TV areaBoard games/puzzlesConcierge serviceKid mealsKids' outdoor play equipmentHeated poolBaby safety gatesLower bathroom sinkEmergency cord in bathroomEntertainment staffOutdoor furnitureFruitsSpa/wellness center servicesSteam roomBeauty ServicesHammamStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredThermometers for guests provided by propertyKey card accessMobile app for room serviceCooking classInternet accessJapanese gardenFree beach shuttleFitness facilities (surcharge)Exercise/lap poolNo accessible shuttleNo accessible train station shuttleElectric bicycle charging stationClubhouseOffsite parking discounted rates availableBulk dispenser for toiletriesPlayground on sitePool sun loungersPool toysPrivate picnicsReception hallBilliards or pool tableSecured parkingSelf parking (surcharge)Bicycle-friendly propertyShopping on siteSki equipment rentals on siteBeach umbrellasSki storageSnack bar/deliSnow sports gearATM/bankingSupervised childcare/activitiesSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Tennis lessons on siteAccess to nearby outdoor poolAccess to nearby indoor poolVegetarian menu options availableAccessible train station shuttleAccessible shuttleWater sports equipmentWine release eventsFree wired internetFront desk (limited hours)GamesGarageGolfing on siteFree pool cabanasHealth or beauty spa nearbyHorse riding nearbyHosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceTour deskNon-smoking throughoutWheelchair accessible

Katarino SPA Hotel

Guest scores & sentiment

Room types · 6

Two-Bedroom Villa

Deluxe One-Bedroom Apartment

VIP Apartment

Junior Suite

Deluxe Double or Twin Room with Balcony

Lux Double or Twin Room

Facilities · 128

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